Curious about our tasting tours? Read these FAQs!
Welcome to our FAQ section, which are also apart of our Terms & Conditions. By participating or purchasing tickets, you agree to our Terms & Conditions and have understood the details in this and other documents on our website and ticketing vouchers.
What IS Curious Appetite Travel? What you see here is the brainchild of the Italian-American gourmet food writer of the "Curious Appetite" food blog in Florence. After years of working in food, wine and travel- the concept to create (high quality) bespoke, cultural gourmet walking tours and activities was born. These activities are travel experiences, not touristic packages.
What are the benefits of a food tour? Can't I just look up places and do my own tour? The benefits of taking a food tour with a local food expert are endless! Food and drink tours are the best way to get orientated with the local food & drink scene of the brand new city you are visiting. A food tour will also help you get your bearings to the city's main attractions, best eateries, local products and thus eliminating hours of research.
Do we have to have a car to get from one location to the other? All our gourmet tasting tours are half-day tasting walks (ranging from 2.5-3.5 hours) and the distances are walkable in between each stop. The wine tours are fully escorted in/out Florence. Cooking classes are at one location which you are responsible for arriving to on-time.
Where do we meet? We send a confirmation voucher including the addresses, meeting points, all information regarding inclusions once you've booked and completed payment.
What's included in your tasting tours? A cornerstone of our experience design is that select drinks elevate food and vice versa. All tasting experiences include samplings of various foods and drinks, depending on the theme you have selected. Our expertise is in the culinary arts, we do not offer historical art, architecture or museum tours. We can however refer world-class professional guides who specialize in art and museum tours!
How do you accept payments? We request payment to secure your spot via PayPal or via our ticketing system for select group activities. We detail this process/instructions during your booking.
What is your refund policy? 25% of all ticket fees are considered the "deposit amount" and is non-refundable. Refunds for deposits are considered in extreme, unavoidable or extenuating circumstances. We do not provide full refunds because of mistaken departure days or because you decided to do a different activity with a different provider. If you missed a flight, we will do our best to reschedule you but these are not grounds for a full-refund, check with your travel insurance to see if they cover these losses. We are a small business and put in a lot of service & labor to schedule events, which is why we have a moderate refund policy. We encourage you to purchase travel insurance if you'd like to be protected from potential losses incurred from changes in your plans.
I don't have a PayPal account. Can I pay with a major credit card? YES! PayPal is simply a (safe & secure) online merchant and you have the option to pay with a major credit card. When you receive the request, select "Pay Now" and follow the prompts for using a major credit card. It will ask for your e-mail address in order to send your receipt, but you are not obligated to open a PayPal account nor do you need a pre-existing account to pay a PayPal request. Select "No Thanks" when it prompts/asks if you'd like to open one!
I have follow a specific food lifestyle and/or I have serious food allergies and restrictions. Can you still cater to me? YES! While we cannot accept any liability or responsibility for food-related illness or allergic reactions on the tours, we can do our best to ask our stops to provide alternatives. We are very understanding and welcome every eating traveler! We can even do a gluten-free food tour, vegan or vegetarian food tour for clients willing/interested in private food tours in Florence. On wine tours, we can easy work with any diet since wine tasting is the focus.
How long are your tours and what's included? Walking food tours in Florence run anywhere from 2.5-4 hours, including at least 2-3 gourmet pit-stops. Start times vary depending on the theme type and our clients request (group vs private, etc). Many of our experiences can be private and customized. To see what's included, review each set of "highlights" listed in each experience.
How does it work? How can I book? For walking half-day food tours in Florence, visit our Gourmet Tasting section. Pick an experience and request to book a spot. For full-day wine tours, visit our wine adventures section and so on. Select the tour experience of you liking and click "request group or private experience." Select the dates of travel, including the # in your group and we will confirm within 24 hours.
Do you offer group or private tours? If you are looking for a small group tour, just send a booking request including the tours you are most interested in and your travel dates. We'll let you know what options are available during your travel period. Private experiences are available any day and upon request.
Where do we meet for drink & food tours in Florence? If a group tour, you will meet your culinary guide in an easy to find location in the central of Florence. Private clients have the option to be met at their residence or at a central meeting point. Details are sent only after you have booked and paid.
What about the meeting point for wine tours from Florence? All group wine tours (NOT private wine tours) will meet/depart/return near We Like Tuscany's office in Piazza Tasso, Florence, Italy. If you request a private tour, we'll pick you up at your doorstep UNLESS there is an extenuating circumstance (road work, restricted zone, etc) and in which case we will for sure let you know the alternative solution! PLEASE NOTE: No-shows and extreme tardiness to a group tour will not be refunded unless in extreme situations.
How much are your private tours? Since we offer bespoke, boutique experiences- pricing varies. We provide rates according to the needs of our unique clientele. The best way to get an immediate quote is to contact us- we reply fast.
Can you arrange my train tickets, hotels, transfers and ground transport services? We do not offer these additional services nor travel packages at this time. However, we are happy to provide referrals for hotels which you can book yourself or to travel planners who can handle those details for you. We also manage a travel tips section to give free advice on topics such as train travel in Italy. We highly advise you purchase travel insurance for every journey outside your home country.
What is your policy for cancellations, no-shows and tardiness? Things happen! Please contact us if you are running late and we'll do our best to accommodate you, or let you know where to meet us if we have to start the tour without you. Walking tours are a little easier to accommodate as well as private escorted tours, group escorted wine tours have a pretty strict meeting time policy (see Q on meeting point for wine tours). Our cancellation policy is full refund with 30 days notice. If you provided a deposit, that deposit is non-refundable unless an unforeseen/extreme circumstance has been presented. No-shows and cancellations with less than 48 hours are not entitled to any reimbursement.
Will my tour be cancelled or rescheduled for any reason? We reserve the right to cancel tours or re-schedule them in extreme cases. I.e. natural disasters, accidents or severe illness. But we will notify you right away for these rare occurrences (hasn't happened yet) and you will be re-scheduled and/or refunded 100%. If your tour requires a minimum # of participants and that minimum has not been met by the deadline, we will reschedule or request a small supplement to run it as a private tour. This too, is also a rare occurrence since our minimum group sizes are 2-4.
For any additional question not listed, do not hesitate to contact us!